Your information is completely safe with us

This privacy policy ("Policy") sets out the terms governing the handling of personal information between the 93bd platform ("we", "us") and users of its website and related services ("you", "user"). This policy has been prepared with Bangladeshi users in mind.

By using our services, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

1.1 Information Provided Directly

When you create an account on 93bd, update your profile, or contact our support team, we may collect the following information:

• Full name, date of birth, and gender
• Email address and mobile number
• Password (stored in encrypted form)
• Documents required for identity verification (national ID card or passport)
• Mobile banking details for deposits and withdrawals (bKash, Nagad, Rocket, Upay)

1.2 Automatically Collected Information

Some information is collected automatically while you use our platform. This includes:

• Device type, operating system, and browser version
• IP address and connection details
• Page visit history and session duration
• Information collected through cookies and similar tracking technologies
• Login and logout times and account activity logs

1.3 Financial Transaction Information

During deposits and withdrawals, we record the transaction amount, method, date, and associated reference number. However, we do not store any complete mobile banking PINs or passwords. All financial data is transmitted securely via SSL encryption.

We use the information we collect for the following purposes:

1. Account management: Completing the registration process, verifying identity, and ensuring account security.
2. Service delivery: Managing gaming services, issuing bonuses, and processing deposits and withdrawals.
3. Support: Resolving your questions and issues and ensuring 24/7 live chat support.
4. Fraud prevention: Detecting unusual account activity and taking preventive measures.
5. Legal compliance: Meeting applicable legal and regulatory requirements.
6. Platform improvement: Analysing user experience to improve service quality.
7. Communication: Sending important notices, security alerts, and information about policy changes.

93bd never sells your personal information. However, we may share information with third parties in the following limited circumstances:

3.1 Service Provider Partners

To operate our platform, we work with certain technology service providers — such as payment processors, IT infrastructure providers, and analytics tool suppliers. These partners may only use the information for the purpose of providing services, and we have privacy agreements in place with them.

3.2 Legal Requirements

We may be required to provide information in order to comply with a valid order from a court or government authority. In such cases, we will provide only the minimum information legally required.

3.3 Fraud Prevention

To address financial fraud or protect accounts, we may share information with relevant agencies. This is done in the interest of protecting all users.

4.1 What Are Cookies?

Cookies are small text files that our website stores in your browser. They help personalise your browsing experience and improve the functionality of our services.

4.2 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferences and language settings.
• Analytics cookies: Used to collect site usage statistics in order to improve our services.

4.3 Cookie Controls

You can disable cookies at any time by changing your browser settings. However, disabling essential cookies may affect certain site functionality.

93bd uses industry-standard security technologies and practices to protect your personal information:

• SSL encryption: All data transmission and reception is completed through secure SSL encryption, which prevents unauthorised access by third parties.
• Password hashing: Your password is never stored directly — it is hashed using advanced cryptographic methods.
• Access controls: Only authorised staff may access personal information, and only on a need-to-know basis.
• Security monitoring: Unusual activity is detected quickly through round-the-clock system monitoring.
• Data backup: Regular data backups are maintained in a secure environment.

We retain your personal information only for as long as it is necessary to provide services or meet legal obligations:

• Account information: For as long as the account is active, and for a defined period after account closure as required by law.
• Transaction records: For the period required to meet financial and regulatory obligations.
• Cookies and session data: Automatically deleted after the session ends or upon expiry of the period set in your browser.
• Support conversations: Retained for a limited period to help improve service quality.

After a request to close your account, we do not actively use your information beyond what applicable law requires.

You have several important rights over your own personal information:

1. Right to access: You may request to know what information we hold about you.
2. Right to correction: If your account contains incorrect or incomplete information, you may request that it be corrected.
3. Right to erasure: You may request that your information be deleted beyond what legal obligations require.
4. Right to restrict use: You may request that we limit the use of your information for specific purposes.
5. Data portability: In some cases, you may request to receive your information in a structured format.
6. Opt out of marketing: You may remove yourself from promotional communications at any time.

To exercise these rights, please contact our support team. We will process your request within a reasonable time.

93bd provides services only to those aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.

We follow age verification steps at the time of registration. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If you believe a minor has registered on our platform, please let us know at [email protected].

93bd reserves the right to update or change this privacy policy at any time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed when you log in to the platform.
• The "Last Updated" date on this page will be changed.

Continuing to use the platform after a change will be considered acceptance of the new policy. If you do not agree, please stop using the service and contact us.